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FutureSite: Ford introduces remote assistance glasses in the United States

Michigan, United States – Do you love augmented reality systems but wish you could take them to work? This technology brings us one step closer.

Ford’s See What I See (SWIS) headset is essentially a head-mounted camera with a lens that aligns with the wearer’s vision, just as professional GoPros might wear it. In theory, this would allow a Ford technician to contact the Technical Assistance Center (TAC) for further assistance.

Where SWIS distinguishes itself from others is the inclusion of a streaming system, providing technical charts and readings through their eyepiece. In practice, this allows TAC partners to provide technicians with real-time information.

According to an article by Just Auto, TAC headquarters employ 150 technicians, providing assistance to more than 1,200 headset-equipped dealers in the United States. They currently receive about 5,000 calls a week, and successfully diagnose 4,800 of them – an impressive number that suggests this technology could be deployed in other skilled occupations.

At the time of writing, the product is only available to US Ford dealers at a sweet $3,199. For a Ford press release not available for Canadian browsers, click over here.

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